I had a letter from ‘Wonderful Wetherspoons’ today.

You may want to read my previous post to see what a ‘wonderful’ time my friend Jon and I had in Walton about a month ago.

The letter was headed “without prejudice”, and said, amongst other things: “I’m sorry we didn’t get things right for you”. And, as a “gesture of goodwill to resolve the matter” some ‘Wether Vouchers’ were enclosed. The lady from customer services then wrote: “I hope these will go some way towards restoring your faith in us.”

I think not.

I had spent a couple of hours writing a very helpful letter pointing out the major problems we encountered. Nice of me, since having run my own marketing consultancy in the past, I know it is safe to assume that only 1 in 11 disgruntled customers actually complain about something in writing – the other 10 just tell their friends how awful it was and go elsewhere.

We spent £17.53 that night (just got the credit card statement) on what was basically shit food and shit service.

And they sent me £10 in vouchers.

I’m sending them back; to J D Wetherspoon plc Board Member and Chief Operating Officer, Paul Harbottle, with a polite note saying why.

I mean, come on, I wasn’t expecting anything; I was doing them a favour. But if they were going to offer something as a “gesture of goodwill to resolve the matter” then the very least they could have done was offered a refund.

Or am I completely wrong about this?