How’s This For Customer Service?

I just downloaded some demo invoicing software from Apple so I can do invoices on my lovely Mac.

Sadly, the software, although brilliant, isn’t quite right for me since I need to bill by the day when invoicing my hospitality management work, and not by the hour.

I emailed the developer on the other side of the world via the contact form on their website to say why I couldn’t make use the software – having mastered it in just a couple of minutes because it is well written and designed with excellent video tutorials on how to use it.

I had an email back less than 5 minutes later thanking me for my comments and saying my requests had been added to the to-do list.

Definitely going to be buying that piece of software when it’s upgraded!